Why is my order status "Awaiting Manual Review"

Updated 1 year ago

Due to high levels of online fraudulent activity, as a precaution, we may review your order manually and/or require you to provide additional identification before your order is accepted and provisioned.

If your order marked for manual review is not set up within 30 minutes, please open a ticket here.

The identification is used only to verify your identity, and your ID will be deleted as soon as verification is complete.

Should you be asked to provide additional identification, we accept the following types:

  • Passport
  • Driving License
  • Other government-issued identification

You may cover information such as the ID photo, sex and date of birth. We must be able to see the full name, address, document ID number and expiry date.

To prevent the use of stolen credit cards, we may also ask for a photograph of the card used for payment. You may cover up the card, except for:

  • Last 4 digits
  • Cardholder's full name
  • Expiry date

If you refuse to provide ID when requested, your order will be cancelled and refunded in full.

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